Refund Policy

Effective 12 November 2026

This Refund Policy forms part of the Terms of Service between you and Chorana. Words defined in the Terms of Service have the same meaning here.

Chorana does not give refunds for Plans. You may cancel at any time, and cancelling stops the next charge. This does not affect your rights under the Australian Consumer Law.

1Cancelling a Plan

You may cancel your Plan at any time in the Service. No further charges are made after you cancel.

Cancellation takes effect at the end of the billing period you have paid for. You keep access to the Service until then.

2No Refunds

Fees for Plans, monthly or yearly, are not refundable, in whole or in part, including for a period you did not use or after a downgrade.

The following are also not refundable:

  1. additional tasks, once bought;
  2. domain names, once registered;
  3. advertising spend, once spent; and
  4. advertising credit included in a Plan.

3Exceptions

We will refund a charge that was made in error, such as a duplicate charge or a charge made after you cancelled, when you tell us within 60 days after the charge.

Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded, including a remedy for a major failure to provide the services.

4Your Company's Customers

This policy covers payments you make to Chorana. Refunds to a Company's Customers are decided by the Founder under the Company's own terms, and are made through the Service.

5How to Ask

To report a charge made in error, or to make a claim under the Australian Consumer Law, email support@chorana.com with the email address on your account and the date and amount of the charge. We will reply within 5 business days.

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